Last updated: 11 September 2026
This Privacy Policy explains how One Vision Community Nursing collects, uses, stores and protects personal and health information.
One Vision Community Nursing respects the privacy of veterans, families, referrers, healthcare professionals, applicants and other people who interact with our services.
This policy explains how personal information may be collected, used, disclosed and protected when you interact with our website, referral pathways or services.
One Vision Community Nursing may collect personal information directly through website enquiries, referral forms, career enquiries and communication with healthcare professionals.
Some referral or clinical information may also be collected through approved third-party healthcare or practice-management systems used by One Vision Community Nursing.
Depending on the purpose of your interaction with us, information we collect may include:
Information may be collected directly from you, from an authorised representative, from a healthcare professional, from a hospital discharge team, or through an approved referral pathway.
We may also receive information where it is necessary for coordinating clinically appropriate community nursing care.
Information may be used to:
Where appropriate and permitted, information may be shared with healthcare professionals and organisations involved in a veteran’s care, including GPs, hospitals, treating teams and authorised service providers.
Information is only shared where necessary for care coordination, service delivery, legal requirements or another authorised purpose.
We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.
Clinical or referral information may be stored using secure third-party systems approved for the relevant healthcare workflow.
Personal and health information is retained for as long as reasonably necessary for the purpose for which it was collected and in accordance with applicable legal, clinical and record-keeping requirements.
Subject to applicable requirements, you may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
You may also contact us if you have a question or concern about how your information has been handled.
Where consent is required, we seek appropriate consent before collecting, using or disclosing information for the relevant purpose.
Referrers should ensure they are authorised to provide information submitted through a referral pathway.
Our website may use cookies or similar technologies to support website functionality, security, performance and analytics.
Cookies do not replace the need for appropriate consent where sensitive personal or health information is collected.
If a privacy or security incident occurs, One Vision Community Nursing will assess the incident and take appropriate action in accordance with applicable legal and regulatory requirements.
Some forms, referral systems, analytics tools or other website functionality may be provided by third-party services.
Those providers may process information according to their own privacy and security practices where they provide services to One Vision Community Nursing.
If you have a question, request or concern about privacy or personal information, contact One Vision Community Nursing.
Address:
Level 19, 263 William Street,
Melbourne 3000 VIC
Contact our team if you would like more information about how One Vision Community Nursing handles personal information.
